Frequently Asked Questions

Anywhere Access lets you reach your running AmCEO installation remotely through a secure tunnel to your computer. Your business data stays on your device — AmCEO does not host it. Cloud Sync is optional and separate: it copies selected records into a Supabase project you create and control, useful for backup or keeping separately licensed installs aligned. You can use either, both, or neither.

Yes. With Public Storefront enabled, customers can browse your published products online and place reservation orders. Those orders integrate with your POS workflow inside AmCEO so your team can fulfill them without a separate ecommerce system.

Cloud Sync can sync CRM (companies, contacts, deals, activities), Inventory (products and stock movements), full Finance — including chart of accounts, budgets, journals, invoices, bills, invoice and bill payments, bank accounts (last-4 only), reconciliations, and credit accounts/transactions — and HR (employees, leave requests, contracts, payroll runs, and staff document uploads with a private Storage bucket) into your own Supabase project. For privacy, TIN/SSNIT numbers and full bank account numbers stay local-only on your device; the cloud stores bank last-4 only. Payslips are regenerable locally and are not synced as files. Review the exact tables at amceo.app/schema before you enable sync.

Yes. AmCEO includes a full CRM with company and contact management, a deal pipeline with Kanban board, activity tracking, and direct links to Finance invoices and transactions. A dedicated CRM Executive role gives customer-facing staff precisely scoped access.

Yes. AmCEO includes a touch-friendly POS terminal that works on tablets and phones via your office network. It generates receipts with QR codes and barcodes, supports cash, card, and mobile money payments, and automatically posts sales to your Finance module. Front-line staff can use the Cashier role for POS-focused access.

Yes. AmCEO supports 7 employment types including full-time, part-time, contract, locum, intern, probation, and casual workers — each with the correct Ghana tax treatment (graduated PAYE, WHT at 10% for locums, SSNIT thresholds).

Yes. AmCEO generates professional CR80 staff ID cards (landscape or portrait) with QR code verification, supports LAN-based instant staff verification, and includes a complete HR letter library — from appointment letters with PAYE/SSNIT breakdowns to confirmation, promotion, transfer, disciplinary, leave, and certificate of service documents — all on customizable letterhead.

Yes. Inventory can be tracked across multiple warehouse locations, with real inter-warehouse stock transfers, a full audit trail, and low-stock alerts by location.

Yes. Finance can generate professional bank payment instruction letters for staff salaries, statutory payments (GRA, SSNIT), and suppliers — including payee/annexure breakdowns for audit compliance, email delivery to your bank, and a retrievable letter history.

Yes. AmCEO includes an internal helpdesk for your team and a customer-facing ticketing system with SLA tracking, email notifications, and a public submission form your customers can use without logging in.

Yes. AmCEO's Cloud Sync lets you sync CRM, Inventory, full Finance, and HR data to your own Supabase project — you control where your data lives. Sensitive HR identifiers (TIN/SSNIT and full bank numbers) stay on your device. The complete database schema is available at amceo.app/schema and can be set up in minutes.

Yes. AmCEO includes a Construction & Engineering template with industry-specific categories, departments, dashboard KPIs, and payroll support for site workers, subcontractors, and casual labour with correct WHT treatment.

Licenses renew annually with a simple online process at amceo.app/renew. Pricing uses live currency conversion from a GHS base, and AmCEO sends automated reminder emails at key milestones before expiry and when the grace period starts. After expiry, a 14-day grace period applies; then soft-lock blocks new records while view/export remain available until you renew.

You pay once for your plan tier — there is no monthly subscription. Licenses then renew annually through a simple online renewal at amceo.app/renew, with live currency conversion and automated reminder emails before expiry.

Yes. Core features like finance, HR, CRM, POS, inventory, and reporting work fully offline. Internet is only needed for first-time license activation, optional AI features, and optional cloud sync.

Windows 10/11 and macOS (Apple Silicon M1 and later).

One license = one installed copy of AmCEO on one computer. Team members can still access the system from unlimited devices via your office network (LAN) — this doesn't count against your device limit. To move AmCEO to a new computer, deactivate it on the old device first (Settings → Deployment → Moving to a New Computer), then activate on the new one.

No. Your license covers one installed copy of AmCEO on one computer (typically your host PC). Staff who sign in through your office LAN in a browser are not separate licensed installations and do not use additional device slots.

We accept card payments and mobile money (MTN MoMo, Vodafone Cash, AirtelTigo) via Paystack.

Yes. Payments are processed by Paystack, a leading African payment provider. AmCEO never stores your card details.

Yes. A receipt is sent to your email immediately after purchase, along with your license key.

Yes. AmCEO includes a 30-day free trial with full access — no credit card required.

Your license key is delivered to your email immediately after payment is confirmed.

Check your spam folder first. If it's not there, email support@amceo.app with your payment reference and we'll resend it within 2 hours.

Yes — you can transfer. Because each license allows one installation, deactivate on the old computer before activating on the new one. In the app, go to Settings → Deployment → Moving to a New Computer for a guided backup → set up → deactivate flow. You can also deactivate from Settings → License. Contact support@amceo.app if you need help.

We offer a 7-day money-back guarantee on the initial purchase. Annual renewal payments are generally non-refundable once the new term begins. See our full Refund Policy for details.

After expiry you get a 14-day grace period. During grace and after soft-lock, you can still view and export existing data; creating new records is blocked until you renew at amceo.app/renew.

Your business records stay on your own computer by default, or in your own Cloud Sync database if you opt in. AmCEO does not host your books. Separately, license activation/validation uses a device identifier to enforce the one-device limit, and optional anonymous crash reports (error message, stacks, app version, OS, hashed machine id — not business data) may be sent unless you turn that off in Settings. See our Privacy Policy for details.

We do not sell your personal data. Payment processing uses Paystack; optional AI features may use Anthropic per your settings. See our Privacy Policy for full details.

Email support@amceo.app — we respond within 24 hours on business days. Enterprise customers get phone support.

Yes. Email us and we'll help you get set up at no extra charge.