Refund Policy
Last updated: July 30, 2026
AmCEO is sold as a desktop software license with an initial purchase price and an annual renewal fee. This policy explains when and how refunds are available. The 7-day window below matches our Terms of Service.
7-day money-back guarantee
If the software doesn't work on your device or doesn't meet your needs within 7 days of the initial purchase, we will issue a full refund of that initial purchase. Contact us as described below — no lengthy forms required.
How to request a refund
- Email support@amceo.app with your order / payment reference and reason for the refund request.
- Approved refunds are processed within 5–7 business days back to your original payment method via Paystack (card or mobile money settlement timing may vary by provider).
What is not refundable
- Initial purchases older than 7 days
- Licenses that have been activated and used beyond a reasonable evaluation within the 7-day window (each license activates on exactly one installed copy of AmCEO; LAN browser access for your team does not count as additional installations)
Annual renewal payments
Annual renewal payments extend an existing license term. Once a renewal payment is confirmed and the new term has begun, that renewal fee is generally non-refundable, because the license was already in use and the renewal continues service already received. If a renewal charge was made in clear error (for example, a duplicate payment) contact support@amceo.app promptly and we will review it case by case.
Technical issues
If AmCEO doesn't install or run on your supported operating system, we will either fix the issue or issue a full refund of the applicable initial purchase regardless of the 7-day window.
Supported systems: Windows 10/11 and macOS (Apple Silicon M1 and later).
Contact for refunds
For all refund requests and questions about this policy, contact support@amceo.app.